A Mechanic Tried to Charge Me $8,000, Thinking I Was Just a Clueless Old Woman — What I Pulled from My Purse Wiped the Smile off His Face

private?”

“You gave the estimate in front of customers,” she said. “The correction can happen in front of them too.”

She held out her hand.

“Your shop keys.”

His face emptied.

“Maris, please.”

“Now.”

Slowly, he placed the keys in her palm.

“You are off customer work while I review every estimate you have written,” she said. “Before you leave, apologize to continue reading …